We welcome both professional and self-referrals from young people (over 16 years old) and parents over the phone.
If you have already spoken to a professional, who is supporting you such as your GP, Family Support Practitioner, Health Visitor, Youth Worker or your School/College Staff. Please ask the professional to complete a referral form on your behalf.
They will be able to provide us with additional information that might be helpful for us to be aware of and this way you will not need to repeat more than once your current concern and story.
If you choose to call us independently, please give First Steps a call on 0207 014 7135.
We may not have a clinician available immediately to take the call, but will call you back as soon as we can. We can only call a valid United Kingdom number.
Also we are not a Crisis Service, as the remit of our team is to enhance current strengths and resources within you and your support system through a 6 sessions model of psychological input. Please see the section on What to do in an emergency
For this reason First Steps are unable to work with families who are currently working with Children’s Social Care. If that is the case and you have concerns about your emotions, behaviour or relationships, or your parent has, please discuss these with your Social Worker and they will be able to organise support for you and your family.
As a NHS service, we work in partnership with other agencies, in order to ensure that you, or your child if you are a parent calling us, reach(es) the most suitable service. Therefore, we may share information within the other Hackney & City CAMHS teams. We will try and keep you informed and up to date if these discussion do arise.
For more info on the referral process please click here.